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Privacy Policy

Who we are
Privacy Policy | Our website address is: | London Investigative Services operates this website. The Principle is registered with the Data Protection Register. Details available upon lawful request.

Privacy Policy
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment. We also use Zendesk chat and their privacy policy is contained here.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
Visitor comments may be checked through an automated spam detection service.
When you provide London Investigative Services with your name (or alias), email address, mailing address, or telephone number, London Investigative Services and our representatives may use the provided information to alert you to updated information, news and other company information. Beyond its representatives, London Investigative Services does not offer or allow the selling of any user-provided information to third parties.

London Investigative Services website may contain links to other sites. We assume no responsibility for the content or the privacy policies and practises of such websites. We are unable to monitor the content of other pages to which we have provided a link and do not accept responsibility for loss or damage arising from any errors, omissions, opinions, statements, viruses, or from any other cause at all arising from the viewing of our web pages. London Investigative Services encourages you to read the privacy statements of these linked sites; their privacy practises may differ from ours.

London Investigative Services shall at all times:
Conduct all investigations and allied matters with integrity and within acceptable legal, professional, and moral guidelines
Require a client’s undertaking that all information provided by members is for lawful use only
Require that all employees and others assisting in an investigation abide by the our Code of

Assist all regulatory and legal authorities when required to do so by law. Practice only in matters for which they are qualified and/or competent. Not misrepresent or exaggerate the activities and services offered by the profession. At all times protect the good reputation of the company, its clients, and the profession in general. Deal professionally in all matters with discretion, courtesy and confidentiality within ethical constraints. Not deny any professional services to any client for any reasons of race, colour, religion, sex, handicap, sexual preference or national origin. Comply with the regulatory and legal requirements within their operational jurisdiction.

Formation of Contract:
London Investigative Services will conduct business solely upon the following terms and conditions, which:
Can be varied only in writing by the proprietor of the Company; and
Override and exclude any terms stipulated or referred to by the customer in any communication or prior course of dealing with the company; and
Supersede any prior representation, whether oral or written, made to the customer by any employee or agent of the Company.

The Company agrees to provide inter alia Agency and General Investigative Services including, but not limited to, Process Services, Tracing Services, Surveillance.

Price Of Services
The price of the service provided to the customer by the Company shall be based upon the Company’s current price list, which is subject to change without notice.

Default In Payment
In default of due payment of its invoice, the Company may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 2% per calendar month or part thereof from the date of the invoice until payment. The customer shall indemnify the Company against any legal costs which it may reasonably incur to recover its invoice sum.

Customers Obligations
The customer hereby warrants that in relation to information provided by the Company, the customer will not place reliance upon such information in conducting its business and will not hold the Company responsible for any loss or damage unstained as a result thereof. The customer agrees to indemnify and hold harmless the Company against all claims, proceedings, costs, losses and damage which the Company may sustain or incur in connection with the service supplied to the customer unless those claims result from wilful misconduct of the Company.

The Company shall not be liable for the loss and/or damages sustained by the customer by reason of any cause whatsoever. The Company shall not be liable for loss and/or damage sustained by the customer and resulting from any inability on the part of the Company to perform its obligations by reason of war, riot, explosion, fire, flood, strike, lock-out, Acts or Regulations of Government, shortage of materials or labour, failure of plant or equipment or any event which the Company is unable to avoid. The Company shall not be liable for loss and/or damage sustained by the customer resulting from any acts, errors or omissions by the Company or its employees. The Company shall not be liable for loss and/or damage sustained by the customer resulting from any reliance placed upon the information provided to the customer by the Company.

Consequential Loss
The Company shall not be liable to the customer for any consequential loss or damage irrespective of its cause.

The customer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever.

Each of these terms and conditions is to be considered separately and shall survive and apply even if one or more of the other terms and conditions are held to be unreasonable or otherwise inapplicable. Headings contained herein are for reference purposes only and shall not be deemed to be an indication of the meaning of the clauses to which they relate. The customer’s obligations and/or benefits hereunder shall not be assigned to a third party without the Company’s prior written consent. The customer agrees to provide 48 hours notice of cancellation of any booked time or services and to accept billing for services booked should such notice not be given.

Proper Law
These terms and conditions shall be governed by the law of England and Wales and any dispute arising out of or in connection with the same shall be determined by the English Courts.

In addition to this website’s Terms & Conditions which govern your use of this website, any purchase of products by You from this website is also governed by these additional Purchase.

In these Purchase Terms:
"Us" means London Investigative Services either alone, or with You, as the context requires;
"You" means the person ordering goods subject to these Purchase Terms.

London Investigative Services cannot accept your order until You have paid for it in full in advance. You may pay by MasterCard, Visa Debit, Visa Delta, Visa Connect, Visa, Switch, Solo and Paypal. Upon payment, London Investigative Services will confirm receipt of your order by an e-mail which will be sent to the e-mail address you provide on your Client Agreement Form (CAF). Your order represents an offer to Us to purchase the services which is accepted by Us when we send You an e-mail or letter confirming acceptance of Your order. A legally binding contract between Us is created at the point of our acceptance of Your order. London Investigative Services reserves the right to choose not to accept your order for any reason, at its discretion, and will not be liable to You or anyone else in those circumstances. The supply of services is subject to availability.

Prices and Payment
The prices for services displayed for sale on this website are as set out on our price list (available upon request). All prices are in pounds (£) sterling.
Prices may change at any time prior to (but not after) acceptance of your order.
In the unlikely event that the price of a service has been incorrectly advertised on this website, we will contact You by e-mail (at the address provided with your order details) or telephone You, to ask whether You wish to proceed with the order at the correct price. If You are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide You with a full refund of any monies debited.
By using a credit/debit card to pay for your order, You confirm that the card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform You of the reason for the refusal. We are not responsible for your card issuer or bank charging You as a result of our processing of your credit/debit card payment in accordance with your order.

We recommend that You do not communicate your payment card details to anyone, including Us, by e-mail. We cannot be responsible for any losses You may incur in transmitting information to Us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by Us, and shall be entirely your responsibility.

London Investigative Services will not be liable to You where the performance of any of our obligations to You is prevented or restricted by any circumstance or cause beyond our reasonable control.

You are responsible for the use You make of the information supplied by London Investigative Services. To the extent not prohibited by law, London Investigative Services accepts no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

If any part of these Purchase Terms is found to be unenforceable as a matter of law, all other parts of these Purchase Terms shall be unaffected and shall remain in force.

These Purchase Terms and any contract between Us shall be governed by and interpreted in accordance with English law and any dispute will be brought before the English Courts unless You live in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
We are required by law to inform You that sales can be concluded in English only and that no public filing requirements apply.

London Investigative Services may change these Purchase Terms at any time, provided that any such change will not affect any purchases You have made before the change is implemented. The Purchase Terms currently in effect are those published on this website.